FAQ

Frequently Asked Questions

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How we get our start of alarm cloks?

In whatever age, people need to know the time and manage their time. We design this digital alarm clock to help people to view the time and manage the time easily.

How we get our start of camping lanterns?

We design this multi-functional solar camping flashlight for different needs. No matter for emergency use such as power off or for outdoor activities, it will be a good partner for you.

How we get our start of emergency radio?

There are more and more nature weather disasters nowadays. We aim to design a multi-functional weather radio which can help people to get the latest weather news and prepare in advance.

What is your customer service response time for inquiries or issues regarding purchased products?

Our customer service team strives to respond to inquiries or issues regarding purchased products within 24 hours during regular business days.

Do you offer any warranty or guarantee for your products?

Yes, we provide a warranty or guarantee of 18-month for our products, typically covering manufacturing defects or malfunctions. Please refer to the product description or contact our customer service for specific warranty details.

What is your return policy for products that do not meet the customer's expectations or are defective?

Our return policy typically allows customers to return products within a specified timeframe (e.g., 30 days) from the date of purchase if they are defective or do not meet their expectations. Please refer to our return policy page for detailed instructions on initiating returns.

Are there any conditions or requirements for initiating a return, such as original packaging or proof of purchase?

Yes, to initiate a return, customers may be required to provide proof of purchase and return the product in its original packaging (if applicable). Pls kindly provide your Order ID for better confirming your problems. Additional conditions may apply depending on the specific circumstances. 

How do you ensure customer satisfaction with your products and services?

We prioritize customer satisfaction by providing high-quality products, responsive customer service, and a fair return policy. We also welcome feedback from customers to continually improve our products and services.

What measures do you take to address customer complaints or issues regarding products or services?

We take customer complaints or issues seriously and strive to address them promptly and effectively. Our customer service team is dedicated to resolving any concerns and ensuring a positive experience for our customers.

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